The Heartful Set - Feeding Gift Set - Honey Butter

We want you to love every Chemme piece you bring home. If something isn’t quite right, we’re here to help. Please review our return and refund guidelines below.

1. Eligibility for Returns

We accept returns within 30 days of delivery.

To be eligible, items must be:
 • Unused
 • Unwashed
 • In their original condition
 • In the original packaging (including box, tray, and protective materials)

Used, damaged, or worn items cannot be returned for hygiene and safety reasons since our products are designed for babies and toddlers.

2. Non-Returnable Items

For safety and sanitary reasons, we cannot accept returns on:
 • Items that have been used or show signs of wear
 • Items without original packaging
 • Final sale or discounted items
 • Gift cards

3. Return Process

To start a return, please email us at:

📧 hello@hellochemme.com

Include:
 • Order number
 • The item(s) you wish to return
 • Reason for the return
 • A clear photo if the item arrived damaged or defective

We will reply within 1–2 business days with next steps and the return address.

4. Return Shipping Costs
 • If the return is due to a damaged, defective, or incorrect item, Chemme will cover return shipping.
 • For all other returns (change of mind, color preference, etc.), the customer is responsible for return shipping costs.

We do not accept “return to sender” packages without approval.

5. Refunds

Once we receive and inspect your return, we will email you to confirm approval.

Approved refunds will be processed to your original payment method within 5–10 business days (processing times may vary by bank).

Shipping fees are non-refundable, except in cases of damaged or incorrect orders.

6. Exchanges

We currently do not offer direct exchanges.
If you need a different color or product, please submit a return and place a new order.

7. Damaged, Defective, or Incorrect Items

If your order arrived damaged or incorrect, we deeply apologize. We’ll make it right immediately.

Please email us within 7 days of delivery with:
 • Order number
 • Photo of the damaged/incorrect item
 • Photo of the packaging if applicable

We will send a replacement or issue a refund right away.

8. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Chemme is not responsible for lost or stolen packages.
However, we will help you file a claim or investigate whenever possible.

9. International Orders

International returns may have higher return shipping costs and longer timelines.
Customs duties and taxes are non-refundable.

10. Contact Us

We’re always here to help.
For any questions about returns or your order, contact us at:

📧 hello@hellochemme.com

Chemme is committed to making our website, products, and shopping experience accessible to all parents, caregivers, and visitors—including those with disabilities.
We believe every family deserves an easy, inclusive, and supportive experience when exploring our products.

1. Our Commitment

We are actively working to ensure that www.mychemme.com is accessible and easy to use for everyone. Our goal is to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

This includes making our site:
 • Navigable with screen readers
 • Functional using keyboard-only navigation
 • Clear in layout, text, and structure
 • Friendly to assistive technologies
 • Consistent in color contrast and readability
 • Designed to support alt text, captions, and descriptive labels

2. Measures We Take

To support accessibility, Chemme:
 • Uses an accessible website theme and development framework
 • Provides alt text for product images
 • Ensures readable color contrast in text and backgrounds
 • Follows semantic HTML structure for screen readers
 • Tests functionality with assistive technologies
 • Continuously audits new content for accessibility
 • Trains team members responsible for website updates

We are always improving and updating based on new standards and user feedback.

3. Ongoing Improvements

Accessibility is not a one-time task — it’s part of our ongoing commitment.
We regularly review:
 • Product listings
 • Navigation menus
 • Fonts, colors, icons
 • Mobile responsiveness
 • Page load and usability
 • Keyboard accessibility

As Chemme grows, we want our digital experience to grow with it.

4. Alternative Access

If you need help using our website, placing an order, or finding product information, we’re here for you.

You can reach us for assistance:

📧 hello@hellochemme.com
We aim to respond within 1–2 business days.

5. Feedback & Requests

If you experience any accessibility barriers or have suggestions on how we can improve, please let us know. We welcome all feedback — it helps us create a better, more inclusive experience for every family.

Please contact us at:

📧 hello@hellochemme.com

Include any details that will help us address the issue quickly (page URL, device, browser, etc.).

6. Third-Party Content

Some content or tools on our site may be provided by third parties (such as social media embeds, videos, or payment processors).
We cannot control these features, but we encourage each provider to maintain accessible standards.